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💰 Managing Payments & Payouts

This guide explains how to manage your earnings, set up payment methods, and handle financial transactions on ChainMove.

Table of Contents​

Payment Methods​

Setting Up Your Payout Method​

  1. Navigate to Account > Payments

  2. Select Add Payout Method

  3. Choose your preferred method:

    • Direct Bank Transfer (ACH)

      • Routing and account number required
      • 1-3 business days processing
      • No fees

    • Instant Pay

      • Debit card required
      • Instant transfer (within minutes)
      • 1.5% fee per transfer

    • PayPal

      • Link your PayPal account
      • Typically processes within 1 business day
      • Standard PayPal fees may apply

  4. Verify your payment method (small test deposits may be made)

  5. Set as default if desired

Updating Payment Information​

  1. Go to Account > Payments
  2. Locate your current payment method
  3. Click Edit or Update
  4. Enter new information
  5. Save changes

Understanding Earnings​

How You Earn​

  • Base fare per rental
  • Time-based charges
  • Distance-based charges
  • Additional services (cleaning, delivery, etc.)
  • Tips from renters

Deductions​

  • ChainMove service fee (15-30%)
  • Insurance costs (if applicable)
  • Cleaning fees (if charged to owner)
  • Damage repair costs (if applicable)

Viewing Your Earnings​

  1. Go to Earnings in your dashboard
  2. View:
    • Current balance
    • Pending payments
    • Transaction history
    • Upcoming payouts
    • Tax information

Payout Schedule​

Standard Payouts​

  • Processed every Monday
  • For earnings from Monday-Sunday of previous week
  • Appear in your account within 3-5 business days

Instant Payouts​

  • Available 24/7
  • $0.50 fee per transfer
  • Maximum 5 instant payouts per day
  • $500 maximum per instant payout

Payout Thresholds​

  • Minimum $25 for standard payouts
  • No minimum for instant payouts
  • $10,000 maximum per standard payout

Tax Documents​

Accessing Tax Documents​

  1. Go to Taxes in your dashboard
  2. Select the tax year
  3. Download available forms:
    • 1099-K (US drivers)
    • 1099-MISC (if applicable)
    • Annual earnings summary

Tax Considerations​

  • Keep track of business expenses
  • Save receipts for vehicle-related expenses
  • Consult with a tax professional
  • Set aside 25-30% of earnings for taxes

Common Issues​

Missing or Delayed Payments​

  • Check your payment method status
  • Verify your account information
  • Look for emails from payments@chainmove.io
  • Contact support if payment is more than 5 business days late

Incorrect Payout Amount​

  • Review your transaction history
  • Check for any adjustments or refunds
  • Verify service fees and deductions
  • Contact support with specific details

Payment Method Declined​

  • Verify account/routing numbers
  • Check for sufficient funds
  • Contact your bank for restrictions
  • Try an alternative payment method

Financial Tips​

Maximizing Your Earnings​

  • Maintain a high driver rating
  • Keep your calendar up to date
  • Offer competitive pricing
  • Provide excellent customer service
  • Take advantage of peak pricing

Managing Expenses​

  • Track all business-related expenses
  • Save receipts for:
    • Gas and maintenance
    • Insurance premiums
    • Cleaning supplies
    • Phone and data plans
    • Vehicle payments/leases

Planning for Taxes​

  • Set aside 25-30% of earnings
  • Make quarterly estimated tax payments
  • Keep detailed records
  • Consider working with a tax professional

Security & Fraud Prevention​

Protecting Your Earnings​

  • Never share your account credentials
  • Enable two-factor authentication
  • Use strong, unique passwords
  • Monitor your account regularly

Reporting Suspicious Activity​

  • Contact support immediately
  • Document any unusual transactions
  • Change your password if compromised
  • Monitor linked bank accounts

Need Help?​

For payment-related questions:

Next Steps​

Last Updated: June 2025